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ITIL® V4 Foundation

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ITIL® V4 Foundation

This ITIL 4 Foundation course takes you through the service value system which provides a holistic picture of what it really means to contribute to business value.This Foundation level course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Why Should You Choose ITIL® V4 Foundation?

  • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
  • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
  • Applying practices learnt to improve business decisions and optimize customer expectations
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ITIL® V4 Foundation - Instructor Led Training

15 th  October
Sat&Sun (4 Weeks) Weekends Batches
Timings: 07:00 AM - 11:30AM(IST)
Sold Out
25 th  October
Sat&Sun (4 Weeks) Weekends Batches
Timings: 07:00 AM - 11:30AM(IST)
Filling Fast
1 st  November
Sat&Sun (4 Weeks) Weekends Batches
Timings: 07:00 AM - 11:30AM(IST)

ITIL® Curriculum

  • Significance of IT Service Management
  • Goals of ITIL4 Foundation
  • Structure and Benefits of ITIL4 Framework
  • Introduction
  • Service Management Value and Value Co-creation
  • Organizations Service Providers Service Consumers and Other Stakeholders
  • Products Services and Service Offering
  • Service Relationships
  • Outcomes Costs Risks Utility and Warranty
  • The Four Dimensions of Service Management
  • Introduction to the Four Dimensions of Service Management
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors
  • Introduction to Service Value System
  • Opportunity Demand and Value
  • The ITIL Guiding Principles
  • Governance
  • Service Value Chain
  • Continual Improvement
  • Agile ITSM and Organizational Silos
  • ITIL Management Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

About ITIL® Training

ITIL® (Information Technology Infrastructure Library) is a framework developed in the 1980s which was developed as an initiative by the UK Cabinet Office and is presently owned by Axelos, a public/private joint venture. ITIL® has become an effective standard in IT Service Management and helps organizations across industries offer their services in a quality-driven and cost-effective way.

ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.

  • Concepts, key principles and process models required to pass the ITIL 4 Foundation exam
  • How ITIL principles can help an individual understand and apply IT service management in their organization
  • How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques
  • The purposes and key terms of 15 ITIL practices
  • Industry best practices for deploying IT services
  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple
  • Complete the certification training
  • Take the ITIL 4 Foundation Certification exam
  • Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

Frequently Asked Question's

The certification scheme for becoming an ITIL Master has undergone some changes in ITIL® V4. There are two designations which have been streamlined with certain modules to provide clear paths for practitioners to continue their ITIL journey. AXELOS has defined various paths to upgrade your ITIL® V3 certifications to corresponding ITIL® V4 certificates.

Please send us an email to, and we will answer any queries you may have!